Change Management Lead - Production Support (Hybrid)
Company: Knewin
Location: Washington
Posted on: May 3, 2024
Job Description:
Company Description At Fannie Mae, futures are made. The
inspiring work we do helps make a home a possibility for millions
of homeowners and renters. Every day offers compelling
opportunities to use tech to tackle housing's biggest challenges
and impact the future of the industry. You'll be a part of an
expert team thriving in an energizing, flexible environment. Here,
you will grow your career and help create access to fair,
affordable housing finance. Job Description As a valued colleague
on our team, you will provide expert advice and team guidance on
creating and implementing enterprise-wide change management
strategies-as a pillar of success-for delivering products,
services, and capabilities to maximize adoption and minimize
resistance through engagement, learning, and listening. THE IMPACT
YOU WILL MAKE The Support and Tools - Change Management - Lead
Associate role will offer you the flexibility to make each day your
own, while working alongside people who care so that you can
deliver on the following responsibilities:
- Gather data and ensure accurate analysis and reporting to
define the change management strategy and execution framework for
the enterprise.
- Integrate change management methods into initiatives, programs,
projects, product, production systems, and capability
delivery.
- Apply change management process tools and best practices to
create a strategy to enable successful adoption and refine change
management tools, frameworks, and operating models based on demand,
capacity, and pace of change.
- Support the design, development, delivery, and management of
change initiatives including engagement (communication), learning
(training), and measurement of the pace and effectiveness of change
(metrics).
- Conduct impact analyses, assess change readiness, identify key
stakeholders, and coordinate dedicated resources in support for
change execution and delivery. Qualifications Minimum Required
Experiences
- 4 years ofchange management experience in an enterprise
setting.
- 4 years of experience in IT Service Management.
- 4 years of experience supporting technical and executive
stakeholders.
- Experience developing and building roadmaps and documenting
change artifacts.
- Experience leading and coordinating cross-functional change
meetings.
- Experience advising stakeholders in alignment with ITIL best
practices.
- Experience training departmental change coordinators.
- Strong ability in communicating project timelines and statuses
Desired Experiences
- Experience supporting technical incident management and
subsequent process improvements.
- Experience supporting technical teams.
- ITIL Certifications
- Bachelor's Degree Tools
- Jira
- myServices / ServiceNow
- Microsoft Office (OneNote, SharePoint, PowerPoint, Excel, etc.)
Additional Information The future is what you make it to be.
Discover compelling opportunities at Fanniemae.com/careers Fannie
Mae is primarily a hybrid company. We embrace flexibility for our
employees while providing office space for in-person work and
collaboration. This role is classified as (Remote/Hybrid/Onsite).
If you speak with a Recruiter, they will provide you with more
information about the definition of this classification. Fannie Mae
is an Equal Opportunity Employer, which means we are committed to
fostering a diverse and inclusive workplace. All qualified
applicants will receive consideration for employment without regard
to race, religion, national origin, gender, gender identity, sexual
orientation, personal appearance, protected veteran status,
disability, age, or other legally protected status. For individuals
with disabilities who would like to request an accommodation in the
application process, email us at careers_mailbox@fanniemae.com The
hiring range for this role is set forth on each of our job postings
located on Fannie Mae's Career Site. Final salaries will generally
vary within that range based on factors that include but are not
limited to, skill set, depth of experience, certifications, and
other relevant qualifications. This position is eligible to
participate in a Fannie Mae incentive program (subject to the terms
of the program). As part of our comprehensive benefits package,
Fannie Mae offers a broad range of Health, Life, Voluntary
Lifestyle, and other benefits and perks that enhance an employee's
physical, mental, emotional, and financial well-being. See
morehere.
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Keywords: Knewin, Arlington , Change Management Lead - Production Support (Hybrid), Executive , Washington, Virginia
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